About Store Finder Franchise

General Returns, Refund & Replacement Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of replacement and/ or refund is offered by the respective sellers to you.

The general returns policy comprises

  1. An item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:

    • Was delivered in a physically damaged condition
    • Has missing parts or accessories
    • Is different from what was ordered
    • Is no longer needed (not all items may be eligible)

    Please note that Products marked as "non-returnable" on the product detail page cannot be returned.

  2. All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Please look at the returns policy category wise. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.
  3. For electronic devices please remove any stored personal information (Picture, Messages etc) or any modifications (password, screen lock pattern etc) before returning the product.
  4. Some items may not be eligible for return if you "no longer need it" (including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered).
  5. If the return window of your product has expired, we refer you to the brand warranty center (if applicable).


If your item meets the requirements, your return can be initiated by calling our Customer Service at +880-1879-474747. Requirements will vary for category which you can find below. Please note that you have to contact our customer service within the provided window (Calendar days) for each product category to initiate the returns process.

You will always find the relevant terms on the product page (Return Policy tab).

Category wise return policy

Books

Product/Category Return window and Exceptions

Books
  • 7 Days; Replacement Only.
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Stationeries
  • Non returnable.
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Fashion

Product/Category Return window and Exceptions

Clothing, Apparel, Bags & Shoes
  • 7 Days; Return and refund. No questions asked.
  • Custom made items, women's intimate apparel (lingerie & sleepwear) and men's innerwear cannot be returned.

Eyewear, Jewellery & Watches
  • 7 Days; Return and refund.
  • Not eligible for return if the item is "No longer needed".

Phones and Tablets

Product/Category Return window and Exceptions

Phones, Tablets, Smart Watches, Earphones, Power Banks & Headsets
  • 7 Days; Replacement only.
  • Not eligible for return if the item is "No longer needed".
  • Return the phone in the original condition with brand box and all the accessories like charger, headphones, manual, etc. to avoid pickup cancellation. We will not process a replacement if the pickup is cancelled owing to missing/damaged contents.
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Phone and Tablet Accessories
  • 7 Days; Replacement only.
  • Not eligible for return if the item is "No longer needed".
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Computer and Gaming

Product/Category Return window and Exceptions

Laptops
  • 7 Days; Replacement only.
  • Not eligible for return if the item is "No longer needed".
  • Return the laptop in the original condition with the original brand box and all accessories like charger, manual, etc. to avoid pickup cancellation. We will not process a replacement if the pickup is cancelled owing to missing/damaged contents.
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Desktops, Monitors, Pen drives, Hard drives, Memory cards
  • 7 Days; Replacement only.
  • Not eligible for return if the item is "No longer needed".

Networking and Internet devices, Computer accessories
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Printers, Scanners, Headphones, Speakers, Game Consoles & PC / Video Games
  • 7 Days; Replacement only.
  • Not eligible for return if the item is "No longer needed".
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
  • Games which are marked as non-returnable on detail page are not eligible for return.

Software
  • Non-returnable.
  • For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly.

Home Appliances and Gadgets

Product/Category Return window and Exceptions

Televisions, Digital Cameras, Camera lenses, Headsets, Speakers, Projectors, Home Entertainment
  • 7 Days; Replacement only.
  • Not eligible for return if the item is "No longer needed".
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Large Appliances - Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave
  • 7 Days; Replacement only.
  • Not eligible for return if the item is "No longer needed".
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
  • No return policy for AC once its installed. All the vendor would provide service if any problem arises, according to their policy.

Small Appliances - Blender & Juicer, Coffee Maker, Toaster, Kettles, Flask, Air Fryer, Sandwich Maker
  • 7 Days; Replacement only.
  • Not eligible for return if the item is "No longer needed".
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
  • Games which are marked as non-returnable on detail page are not eligible for return.

Home & Living

Product/Category Return window and Exceptions

Bedding, Home Décor & Bath Accessories (Towels, Robes & Mats)
  • 7 Days; Return and refund. No questions asked.
  • Custom made items labeled as non-returnable on their product detail pages can't be returned.

title
  • 7 Days; Replacement only.
  • Not eligible for return if the item is "No longer needed".
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
  • Some furniture items are only eligible for refund and are not eligible for replacement. For refund-only furniture item which is damaged, defective, has missing parts or not as described, a refund will be issued

Sports, Fitness & Travels

Product/Category Return window and Exceptions

Clothing, Apparel & Shoes
  • 7 Days; Return and refund. No questions asked.
  • Custom made items labeled as non-returnable on their product detail pages can't be returned.

Fitness, Outdoor Sports & Travelling Gears
  • 7 Days; Replacement only
  • Not eligible for return if the item is "No longer needed".
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
  • Some sports gears will be eligible for return and refund if the individual product’s return policy complies.

Health & Beauty

Product/Category Return window and Exceptions

Beauty, Personal Care & Health
  • Non returnable.
  • Although If your item arrived expired or incorrect a refund will be issued.

Hair Removal & Electronic Accessories
  • 7 Days; Replacement only.
  • Not eligible for return if the item is "No longer needed".
  • If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Baby, Toys & Gifts

Product/Category Return window and Exceptions

Clothing, Apparel & Shoes
  • 7 Days; Return and refund. No questions asked.
  • Custom made items labeled as non-returnable on their product detail pages can't be returned.

Toys & Games, Baby Care & Hygiene
  • 7 Days; Return and refund.
  • Not eligible for return if the item is "No longer needed".

Reasons for Returns

  • Delivery of a product that is damaged (physically destroyed or broken) / defective (faulty or malfunctioning) condition
  • Delivery of a product that is incorrect (presentation different on website) / incomplete (missing parts)
  • Delivery of a product that is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only.

Conditions for Returns

  • The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
  • The product must include the original tags, user manual, warranty cards, freebies and accessories.
  • The product must be returned in the original and undamaged manufacturer's packaging / box. If the product was delivered in a second layer of packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer's box.
  • If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.